IT Help Desk Specialist (Entry-Level) Job at Katapult Network, Saint Louis, MO

cVdPV0Q2Wkg4Q1BHWEh2R3hUK1dYY3d6MEE9PQ==
  • Katapult Network
  • Saint Louis, MO

Job Description

Bachelor's Degree Required to Apply 

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations that want to find their next generation of talent.

The Job

We are currently recruiting an entry-level IT Help Desk Specialist to support both technical troubleshooting and customer experience within a growing organization. This role is ideal for candidates who enjoy working with technology and helping people solve problems in real time.

In this position, you will serve as a key point of contact for users experiencing technical issues, guiding them through solutions while providing clear and professional communication. You'll work closely with internal teams to resolve issues, improve processes, and ensure a high level of customer satisfaction. This is a great opportunity for recent graduates looking to build a career in IT support, technical services, or systems administration.

What You Will Be Doing

  • Provide technical support to users by diagnosing and resolving hardware, software, and system issues
  • Communicate with customers to understand problems and guide them through solutions step-by-step
  • Explain technical concepts in a clear, user-friendly way
  • Track, update, and manage support tickets to ensure timely resolution
  • Escalate complex issues to appropriate teams while maintaining communication with users
  • Collaborate with internal teams to identify and implement solutions
  • Monitor support trends and suggest process improvements
  • Participate in occasional customer meetings or site visits as needed

What We're Looking For

  • Technical foundation: Understanding of computer hardware, software, and operating systems
  • Customer-focused mindset: Enjoys helping others and providing a positive support experience
  • Communication: Able to clearly explain technical concepts to non-technical users
  • Problem-solving: Comfortable troubleshooting and working through technical challenges
  • Organization: Able to manage multiple support requests and follow through on tasks
  • Adaptability: Willing to learn new systems, tools, and technologies

Katapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

We're social! Follow us on:

Instagram: @katapultnetwork

Facebook:

LinkedIn:

Similar job titles we would consider: IT Support Technician, Help Desk Technician, Desktop Support Technician, Computer Support Specialist, Technical Support Specialist, Service Desk Technician, IT Support Specialist, and Systems Support Associate.

Job Tags

Full time

Similar Jobs

HDR

Remote Product Tester - Flexible 15-25 hrs/week Job at HDR

 ...A national consulting firm is seeking Product Testers to conduct In-Home Usage Testing on various products. This is a flexible position allowing you to work from home, requiring a commitment of 15-25 hours per week. No prior experience is necessary, making it ideal for... 

Tech9

Evo Summer Sales Internship Job at Tech9

 ...: the skill new graduates lack most is communication.Evos summer internship is built to close that gap. School teaches principles and book...  ...Ability to handle rejectionGrowth MindsetCoachableNo experience required. You do not need to be enrolled in college or be of... 

Mehlman Jacobs LLP

Employment-Based Immigration Paralegal (Remote) Job at Mehlman Jacobs LLP

 ...Mehlman Jacobs LLP is seeking an Experienced Paralegal for their Immigration Team in Houston, TX, or remotely. You will play a key role in helping clients navigate complex immigration matters by collaborating with attorneys, managing case files, and maintaining client... 

Adidev Technologies Inc

Entry - Mid Level iOS and Android Mobile Application Engineer Job at Adidev Technologies Inc

 ...We are seeking enthusiastic and skilled Entry - Mid-Senior-level iOS and Android developers...  ...Successful candidates must be open to relocating to new cities or states based on client assignments...  ...on experience) Pack your bags! Paid relocation is on us. Support, even... 

Dm Estate Staffing

Private Chef Job at Dm Estate Staffing

 ...Overview Private Chef Job Description Full-Time Private Chef | Menlo Park, California Our client based in Menlo Park, California, is seeking a highly skilled, discreet Private Chef to join their household team. This role centers on dinner service and health...